Develop practical leadership, communication and operational management skills. The qualification is delivered online through trainer-led virtual classes and guided learning using the learning management system. Further detail is available in the course brochure.
DurationUp to 52 weeks
Study modeOnline
Qualification levelAQF Level 5
Units of competency12
02 / Course structure
Units of Competency
12 units in total (6 core and 6 elective). AQF Level 5.
Unit code
Unit title
Core / Elective
BSBCMM511
Communicate with influence
CORE
BSBCRT511
Develop critical thinking in others
CORE
BSBLDR523
Lead and manage effective workplace relationships
CORE
BSBOPS502
Manage business operational plans
CORE
BSBPEF502
Develop and use emotional intelligence
CORE
BSBTWK502
Manage team effectiveness
CORE
BSBCMM412
Lead difficult conversations
ELECTIVE
BSBXCM501
Lead communication in the workplace
ELECTIVE
BSBSTR401
Promote innovation in team environments
ELECTIVE
BSBCRT512
Originate and develop concepts
ELECTIVE
BSBPEF501
Manage personal and professional development
ELECTIVE
BSBSTR502
Facilitate continuous improvement
ELECTIVE
Elective units may vary. Units offered are subject to change in line with the training package.
03 / Admissions
Entry Requirements
The national training package does not prescribe entry requirements for BSB50420; the criteria below are IOIS admission requirements.
🎓
Academic and Experience
Successful completion of Year 12 or equivalent, or
Relevant vocational experience in a supervisory or leadership role (e.g. team leader, coordinator or manager)
Participate in a course entry interview to confirm the course suits your goals and needs
✍
Language, Literacy & Numeracy
Complete a Language, Literacy, Numeracy and Digital (LLND) assessment before enrolment is confirmed
Demonstrate the English language, literacy and numeracy skills needed for Diploma-level reading, writing and assessment tasks
Your results are reviewed with your prior education, experience and support needs to confirm the course is suitable for you
Additional support and reasonable adjustments are available where needed
💻
Technology and Online Study
Access to a computer or laptop with a stable internet connection and web browser
Webcam, microphone and headphones or speakers for live classes and observed assessments
Microsoft Teams, Microsoft Office (or equivalent) and a valid email account
Basic digital literacy: using email, word processing tools and the learning management system (LMS), and submitting work online
✓
Other Considerations
Learners must be 18 years of age or older at the time of enrolment
Commit to 25 hours per week of online study: 10 hours of live trainer-led classes and 15 hours of guided self-directed learning through the LMS
Not available to anyone holding or applying for an Australian student visa (IOIS is not CRICOS-registered)
A Unique Student Identifier (USI) is required. Students studying entirely from outside Australia may be exempt
Credit transfer and RPL are available for relevant prior study or experience
04 / Assessment
How You Will Be Assessed
Assessments are conducted online using methods appropriate to the selected units and assessment tasks.
◈Knowledge questions
▣Case studies
⌘Projects
▤Reports
◎Role plays
◉Presentations
Practical assessments are completed through simulated business environments and live virtual sessions, where assessors observe performance in real time.
Competency outcomes are recorded as Competent or Not Yet Competent.
Assessor feedback is provided on completed assessment tasks.
Resubmission, reassessment and appeals are managed under current IOIS assessment and appeals procedures; the applicable arrangements will be explained to students.
Reasonable adjustments are available, where appropriate, without changing competency standards.
05 / Career pathways
Potential Career Pathways
▣Team Leader
◇Supervisor
↗Coordinator
◈Office Manager
▤Emerging Manager
Further study: BSB60420 Advanced Diploma of Leadership and Management, or further study in leadership, management, business or related fields.
Diploma → Advanced Diploma → Career / Further Study
Career outcomes depend on individual circumstances, units selected and employer requirements. Completion of this course does not guarantee employment.
06 / Recognition
Credit Transfer & Recognition of Prior Learning
Credit Transfer (CT)
Credit Transfer recognises completed units of competency where they are identical or equivalent to units in your IOIS course.
Provide a Statement of Attainment, testamur and Record of Results, or an authenticated USI VET transcript.
IOIS verifies the evidence with the issuing RTO or through the USI transcript.
CT application fee: Free.
Recognition of Prior Learning (RPL)
RPL is an assessment of skills and knowledge gained through work, training and life experience. An assessor reviews the evidence; credit is not automatic.
Make an enquiry and discuss the proposed units.
Complete the application and self-assessment.
Provide evidence such as a résumé, position descriptions, work samples, references or third-party reports.
An assessor reviews the portfolio and may arrange an interview or practical demonstration.
Receive the decision in writing.
RPL fee: $250 application fee plus $300 per unit assessed.
01Apply
Complete the CT/RPL application form.
02Submit evidence
Attach results or relevant work evidence.
03Assessment
IOIS verifies CT or assesses RPL evidence.
04Written decision
Receive the outcome and any fee or duration change.
Any credit granted may reduce course fees and duration. IOIS will provide written confirmation of changes to your training plan. For RPL, allow approximately 4–8 weeks following receipt of a complete application; actual timing depends on evidence and assessment requirements.
All students can request a flexible payment plan to pay their course fees in instalments.
This advertised fee applies to domestic students residing in Australia. Students studying online from overseas should contact admission@iois.edu.au to confirm applicable fees.
Fee arrangements and other relevant charges are provided before enrolment. Review the current Fees and Refunds Policy.
08 / Enrolment
How to Apply
01Read the course information
Review the brochure and entry requirements.
02Complete your application
Submit the form and supporting documents.
03Suitability check
Complete the required entry interview and LLND screening where applicable.
04Offer and agreement
Review your offer and student agreement before enrolling.
