Accessible procedures, student rights, recognition pathways and Australian emergency information.
Use these guides to understand your options. The downloadable IOIS policies and forms provide the full process and conditions.
Raise a concern about your learning or IOIS services.
Ask for an impartial review of an IOIS decision.
Explore recognition of existing units or prior skills.
Understand expectations when studying online.
Australian emergency contacts and reporting steps.
You may raise concerns about training, assessment processes, administration, student support, staff, students or agents. You can lodge a formal complaint at any stage.
Use the form, describe the concern and provide supporting evidence. Normally lodge within 20 working days of the issue; exceptions may apply.
Email the form to studentsupport@iois.edu.au. The complaint process is free.
IOIS acknowledges receipt in writing within 3 working days.
Investigation starts within 5 working days.
IOIS aims to provide the decision and reasons within 20 working days, with delay management as set out in its policy.
Appeals can relate to assessment outcomes, enrolment decisions, RPL or Credit Transfer decisions, complaints outcomes and other specified decisions.
Normally submit your appeal within 20 working days of being notified; permitted exceptions are described in the policy.
Provide grounds for review and evidence to Student Support.
IOIS acknowledges your appeal within 3 working days.
Review begins within 5 working days. Reviewers must not review their own decisions.
Written outcome with reasons, ordinarily within 20 working days; external options are explained where relevant.
These are two different processes. IOIS checks prior completed units for Credit Transfer and assesses current competence for RPL.
Contact Student Support for the applicable RPL kit, fees (if any), evidence guidance and official application forms.
Use respectful language and avoid harassment, discrimination, bullying and disruptive online behaviour.
Submit your own work, acknowledge sources and follow assessment instructions.
Participate in learning, communicate with staff, protect login credentials and follow platform rules.
Leave immediate danger and follow emergency service instructions.
Provide your location and explain the situation clearly.
Contact Student Support for study-related assistance and incident reporting.
IOIS records and reviews critical incidents under its policy.
000 · Police / Fire / Ambulance
Lifeline 13 11 14 · 24-hour support in Australia
